Last Updated: September 2026
This Refund & Cancellation Policy explains the conditions under which payments made through Trediva may be cancelled, refunded, reversed or otherwise resolved.
This policy should be read together with the Trediva Terms & Conditions and Privacy Policy.
Payments on Trediva may be processed through third-party payment service providers, including Razorpay, where applicable.
A payment may be subject to payment-provider verification, processing requirements, fraud checks, technical validation and applicable laws or regulations.
If a user exits or cancels a payment process before the payment is successfully completed, the transaction will generally not be treated as a completed purchase.
If a payment has been initiated but its final status is pending, users should wait for the payment status to be confirmed before attempting another transaction for the same purpose.
If a payment fails and no amount has been successfully received by Trediva, no service or account credit will normally be provided for that failed transaction.
If an amount is debited from the user's bank account or payment method despite the transaction being unsuccessful, the payment may be subject to reconciliation and reversal through the applicable payment provider or banking system.
Users may contact Trediva if a failed transaction has resulted in an unexpected debit or if the amount has not been resolved within the applicable processing period.
If the same transaction is unintentionally paid more than once, the user should contact Trediva as soon as possible with the relevant transaction details.
After verification, an unintended duplicate payment may be reviewed for an appropriate refund or correction, subject to the transaction status and applicable payment-provider procedures.
Refund requests will be reviewed on a case-by-case basis based on the nature of the transaction, its current status, the applicable service terms, payment records and any relevant legal or regulatory requirements.
A refund is not automatically available merely because a user changes their mind after a transaction has been successfully processed. Eligibility depends on the applicable service terms and the circumstances of the request.
If you believe that a transaction was unauthorized, incorrectly processed, duplicated or otherwise incorrect, please contact Trediva with sufficient transaction details so that the matter can be investigated.
Trediva may request information reasonably necessary to verify the transaction and investigate the issue.
Where a refund is approved, it will normally be processed through the applicable payment method or payment-processing system, subject to the capabilities and procedures of the relevant payment provider.
The time required for a refund to appear in the user's account may vary depending on the payment method, bank, card issuer, payment provider and other processing factors.
Where Trediva provides wallet functionality, a wallet transaction may be reviewed if it is affected by a failed payment, duplicate payment, technical error, unauthorized activity or other verified issue.
Any correction, reversal or refund relating to a wallet transaction will be handled according to the transaction status, applicable service terms and relevant payment-processing requirements.
Trediva may temporarily hold or review a transaction where additional verification is reasonably required because of a payment discrepancy, suspected unauthorized activity, technical issue, fraud-prevention process or legal requirement.
During such a review, the transaction may not be immediately eligible for cancellation or refund until its status has been determined.
For refund, cancellation, duplicate-payment or transaction-related assistance, please contact Trediva using the details below.
To help us investigate a transaction efficiently, please include, where available:
Trediva may update this Refund & Cancellation Policy from time to time to reflect changes in services, payment procedures, business practices or applicable requirements.
Any updated version will be published on this page with a revised "Last Updated" date.